Terms of Use Policy

Terms of Use for Zenith Performance and Recovery
Last updated: 28/10/2024

1. Introduction

Welcome to Zenith Performance and Recovery. By booking our services, you agree to the following Terms of Use. These terms outline your rights and responsibilities and are designed to ensure we provide the best possible service. We are committed to protecting your personal data and ensuring that your privacy is respected in compliance with the General Data Protection Regulation (GDPR). For more details on how we handle your personal data, please refer to our Privacy Policy.

2. Booking and Payment

Full payment is required at the time of booking to secure your appointment. Payment methods accepted include debit/credit cards and online payments through our booking system.
By booking an appointment, you consent to us securely storing your contact and payment information in accordance with GDPR for booking, payment, and communication purposes.

3. Cancellation Policy

We kindly request that appointments be cancelled or rescheduled as early as possible to ensure maximum availability for other clients. Our cancellation and refund policy is as follows:

• More than 48 hours before the appointment: A 100% refund (minus any card processing fees).
• 24 to 48 hours before the appointment: A 50% refund (minus any card processing fees).
• Less than 24 hours before the appointment: No refund will be issued.

Extenuating Circumstances: We understand that life can be unpredictable. If you experience extenuating circumstances, please contact us directly, and we will handle these situations with empathy and flexibility.

Card Processing Fees: Please note that card processing fees cannot be refunded, even in the case of a cancellation.

This policy ensures that clients are seen in a timely manner and helps maintain the availability of our schedule.

4. Privacy and Data Protection

We take your privacy seriously and comply with GDPR to protect your personal information. By booking our services, you consent to the collection and use of your personal data (such as name, contact details, and payment information) solely for the purposes of managing your appointments, processing payments, and providing you with our services.

Your information will be stored securely and will not be shared with third parties without your explicit consent, except where required by law. You have the right to access, correct, or request the deletion of your personal data at any time. For more details, please refer to our full Privacy Policy available at https://reachyourpeakperformance.co.uk/privacy-policy.

5. Liability
Zenith Performance and Recovery shall not be held liable for any injury, loss, or damage arising from the use of our services, except where such liability is legally required. Clients are responsible for providing a safe and suitable space for treatments conducted in their own homes. Additionally, clients must provide accurate and complete information during consultations to ensure the safety and effectiveness of the services provided. 

6. In-Home Service Requirements
For treatments conducted at clients' homes, clients are required to ensure a clean, safe, and private space where the session can take place without disruptions. Zenith Performance and Recovery reserves the right to decline service if the environment does not meet these conditions, and a full session fee may still apply. 

7. Contact Information

If you have any questions about these Terms of Use or wish to exercise your rights under GDPR, please contact us at:
 

Email: david@reachyourpeakperformance.co.uk
Phone: 07777 501558